Knowledge base

Frequently Asked Questions (1)

Most Frequently Asked Questions (27)

• What is MHholidays?
• What is a package/holiday booking?
• Can I just book my hotel without flights under MHholidays?

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Manage Booking (1)

Booking Management (14)

• Who do I contact if I have an issue to make a booking?
• How do I cancel my booking?
• How do I change or cancel my flight reservation?

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Promotion (1)

Offers (6)

• How can I get a promo code to use on my booking?
• How can I redeem a promo code?
• I have a promo code, but I forgot to enter it when I completed my booking . Can I do that later?

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Settlement (1)

Payments (10)

• What type of payment methods are accepted on MHholidays?
• Why am I unable to complete the payment for my booking?
• Why did my payment fail?

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Operation Updates (1)

Operational Updates (4)

• Where can I obtain all the latest information on local regulations and requirements?
• Where can I find updates related to COVID-19 (Coronavirus)?
• Do I need a visa to visit my destination?

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Service Package (1)

FAQ (19)

• What is TUI Service Package?
• What are the available Service Packages?
• What benefits do these packages offer?

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